Selge for E-commerce
You know what they bought. Not why they almost didn't.
44%
of cart abandonments are triggered by unexpected shipping costs — solvable
One fix, big impact
70%
average cart abandonment rate industry-wide — surveys explain why
Stop guessing
834
cart exit responses in one week — statistically rich data, fast
High-volume signal
Cart abandonment exit survey
Exit intent on /cart
“I was ready to buy but the shipping at checkout was $12 — I wasn't expecting that. I'll come back if there's free shipping.”
Why e-commerce teams fly blind without surveys
01
Cart abandonment rate is 70%. The reason is unknown.
Every e-commerce analytics dashboard shows abandonment. None of them explain it. Price, trust, shipping cost, payment friction — you're guessing.
An exit-intent survey on the cart page asks exactly one question: what's stopping you? Answers in 24 hours.
02
Post-purchase feedback is underused
The moment after a purchase is high intent and high satisfaction. Most e-commerce teams waste it with a generic 'thanks for your order' page.
A post-purchase survey on the confirmation page captures satisfaction while it's fresh and prompts referrals.
03
Product page optimisation is based on heatmaps alone
You know where visitors scroll and click. You don't know if they found what they were looking for or what information they needed but couldn't find.
A targeted survey on key product pages captures information gaps that heatmaps can't show.
Set it up once. Get answers forever.
Survey cart leavers
Exit-intent on the cart page asks the one question that unlocks the abandonment mystery.
Capture post-purchase momentum
Place a 1-question survey on your order confirmation page. Net Promoter Score while they're still smiling.
Optimise product pages
Ask shoppers on product pages what information they're missing. Fill those gaps. Watch conversion climb.
Start with an expert survey, not a blank page
Each template includes guidance on when to deploy it, what trigger to use, and what to do with the answers.
Analytics tells you where they drop off. This tells you why — in their own words.
The simplest survey. The most powerful insight. Directly measures whether a page fulfills visitor intent.
Is your pricing page clear — or are visitors too polite to tell you it's confusing?